Operations Supervisor/Dispatcher

About the role

As the first-line supervisor for bus operators, customers, driver field evaluation, and accident first responders, the Operations Supervisor/Dispatcher plays a crucial role in a safety-sensitive environment. This position requires respectful and professional communication with other Dispatchers, Bus Operators, and Supervisors. The Operations Supervisor/Dispatcher performs the duties of a Dispatcher and Road Supervisor, overseeing scheduling, administrative tasks, and ensuring compliance with safety standards.

Responsibilities

• Communicate job requirements and responsibilities to bus operators and dispatchers.
• Prepare and manage day-to-day evaluation reports.
• Assist bus operators in preparing accident reports and safety violations documents.
• Correct safety problems on the route/scene while documenting violations.
• Serve as a liaison between bus operators, clients, and organizations for customer service issues.
• Evaluate and monitor bus operator safety and performance.
• Assist safety personnel with Department of Transportation (DOT) and Federal Transit Administration (FTA) compliance and recordkeeping.
• Assist in dispatching and miscellaneous clerical tasks as needed.
• Obtain and maintain a Commercial Driver’s License (CDL) required to operate vehicles at the location, drive routes periodically, and assist with the bus operator tracking system for performance and evaluations.

Requirements

• At least 21 years old.
• A valid driver’s license in good standing.
• Must be able to work a flexible schedule which may include nights, weekends, and holidays.
• Commercial Driver’s License (CDL) required (must obtain and maintain).

Benefits

• Vacation time.
• Sick time.
• Life & Accident Insurance.
• Medical, Dental, and Vision Insurance.
• Wellness Program.
• Retirement savings plan (401 K).

Pay

Hourly rate of pay: $22.25.

Skills

• Management.
• Teamwork.