Operations Supervisor- Co-op City

About the role

Bronx, NY (Co-op City) – The Operations Supervisor leads the day-to-day activities of the branch Teller-Unit, modeling the highest level of customer service, while processing transactions and resolving potential client issues. The incumbent delegates work assignments and provides coaching and instruction to staff, ensuring the timely and efficient completion of all client transactions in accordance with Apple Bank’s policies and procedures. The Operations Supervisor leads the Teller staff by assisting the Branch Manager in conducting performance appraisals, coaching/mentoring employees, and training new Teller hires. The Supervisor is also responsible for motivating Tellers to reach and exceed their individual and team goals.

Responsibilities

• Lead Teller-Unit activities by motivating staff to provide superior customer service, while performing routine banking and client service duties.
• Oversee Teller sales and service goals while balancing operational duties to ensure transactions are being handled accurately and efficiently.
• Manage work schedules and assign tasks as needed throughout the workday.
• Train new Tellers to ensure procedures are understood and executed properly.
• Oversee daily operations by processing routine banking transactions and helping Tellers resolve complex customer issues and complaints; provides prompt, courteous, and efficient service to clients at all times.
• Perform cash management duties including the monitoring of the branch’s reserve cash; distribute, and collect cash from Tellers, handling all daily settlements; conduct monthly Teller cash audits, maintain records of all differences, and assist with the location/resolution of errors.
• Respond to immediate sales and service needs of the branch to reduce customer waiting time.
• Offer additional bank products and services by determining customer needs and informing them of new products/services or direct them