Operations Supervisor-CIF/ Government Reporting / DDA

Job Accountabilities

• Supervises, plans, organizes and assigns work flow of a single complex or multiple operations unit(s) or department(s).
• Responsible for attracting, hiring training and developing talent.
• Provides honest, helpful and timely feedback to colleagues on performance.
• Counsels and coaches employees.
• Handles conflict, employee relations, productivity tracking, service level standards, performance appraisals, recognition, promotions, salary recommendations and terminations.
• Implements institution policies and procedures in relation to operations.
• Ensures that controls and procedures are adhered to and kept current regarding audit, SOP and security regulations.
• Researches, analyzes, recommends and resolves complex work problems within the functional area.
• Keeps informed of new developments and technology, which would affect the Department.
• Ensures that training is up to date, through trade or other publications.
• Attends outside visits and meetings.
• Trains and develops back office staff.
• Exercises authority, as defined by the manager, to make exceptions to policy and procedures.
• Reviews recommendations from staff concerning new methods and procedures to make daily operations within the department more efficient.
• Builds cross functional relationships to continuously improve and enhance work flows.

Requirements

• Associate's Degree or equivalent combination of education and experience
• Required 3 to 5 years of leadership experience, such as a lead, work director, supervisor, or team manager role
• Experience overseeing workflows, coaching employees, and driving team performance in an operations, service, or production environment
• Preferred Experience in banking operations or financial services
• Experience working in a highly regulated environment with established controls, policies, and compliance requirements
• Exposure to multiple operational functions or business areas

Qualifications

• Education: Associate's Degree or equivalent combination of education and experience

Skills

• Familiar with multiple systems and applications
• Understands the field's concepts, practices, and procedures

Benefits

• Retirement savings including both 401(k) and Pension plans
• Paid time off to volunteer in your community
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups
• Competitive salaries with professional development and advancement opportunities
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more
• Personal banking, loan, investment and insurance benefits

Pay

$52,430.00 - $89,880.00 per year

Schedule

N/A

Company Information

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success.

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

We provide additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.

We comply with the Pay Transparency Act. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

We are fully compliant with all applicable enterprise policies and procedures. We act in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act.

We are committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

We are Pay Transparency compliant.