Operations Supervisor-CIF/ Government Reporting / DDA

Job Accountabilities

• Supervises, plans, organizes and assigns work flow of a single complex or multiple operations unit(s) or department(s).
• Responsible for attracting, hiring training and developing talent.
• Provides honest, helpful and timely feedback to colleagues on performance.
• Counsels employees on performance issues.
• Makes accurate evaluations of colleague capabilities and fit.
• Handles conflict, employee relations, productivity tracking, service level standards, performance appraisals, recognition, promotions, salary recommendations and terminations.
• Implements institution policies and procedures in relation to operations.
• Ensures that controls and procedures are adhered to and kept current regarding audit, SOP and security regulations.
• Researches, analyzes, recommends and resolves complex work problems within the functional area.
• Keeps informed of new developments and technology, which would affect the Department.
• Ensures that training is up to date, through trade or other publications.
• Attends outside visits and meetings.
• Trains and develops back office staff.
• Exercises authority, as defined by the manager, to make exceptions to policy and procedures.
• Reviews recommendations from staff concerning new methods and procedures to make daily operations within the department more efficient.
• Builds cross functional relationships to continuously improve and enhance work flows.

Qualifications

• Associate's Degree or equivalent combination of education and experience
• Required 3 to 5 years of leadership experience, such as a lead, work director, supervisor, or team manager role
• Experience overseeing workflows, coaching employees, and driving team performance in an operations, service, or production environment
• Preferred Experience in banking operations or financial services
• Experience working in a highly regulated environment with established controls, policies, and compliance requirements
• Exposure to multiple operational functions or business areas

Benefits

• Retirement savings including both 401(k) and Pension plans
• Paid time off to volunteer in your community
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups
• Competitive salaries with professional development and advancement opportunities
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more
• Personal banking, loan, investment and insurance benefits

Pay

$52,430.00 - $89,880.00 per year