Supervisor of Operations

About the role

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Responsibilities

• Responsible for team’s adherence to time service, quality and production goal requirements; provide leadership to team members in meeting these SLAs
• Collect and compile data using daily/monthly operational reports and spreadsheets
• Review and approve client specific guidelines to ensure compliance with department’s procedures
• Follows policies and procedures and works with management to implement enhancements; completes tasks correctly and on time; supports organization's goals and values
• Understands business implications of decisions; displays orientation to profitability
• Led team to compliance with policy and procedure
• Manages and resolves difficult customer situations and escalates to management, Account Managers and Sales as appropriate; responds promptly to customer needs; solicits customer feedback to improve service; works with integrity and in an ethical manner; maintains confidentiality of colleague and customer information and coaches team to do the same
• Conduct periodic performance and career path discussions in accordance with HireRight guidelines to coach team members to maximize performance and achieve career goals; escalates performance issues to management and Human Resources as appropriate
• Successfully work cross-functionally to achieve goals
• Communicates changes and progress; completes projects on time and within budget
• Able to establish effective relationships and communications, both internally and externally, with persons of all backgrounds and organizational levels
• Focuses on solving conflict
• Accepts responsibility for his/her own performance and demonstrates the capability to assist other team members in reaching success within the organization and contributes to building a positive team environment

Qualifications

• Education: High School diploma or GED required
• Experience: Minimum two (2) years related experience in a supervisory role is preferred
• Related experience in the background screening industry is required
• Proven track record of coaching and mentoring employees to success
• Training and education on federal (FCRA) and state reporting regulations, product turnaround time, public access to court information, employment law and privacy rights preferred

Skills

• Strong leadership and communication skills
• Ability to manage multiple priorities and deadlines
• Attention to detail and ability to meet strict quality standards
• Knowledge of background screening processes and regulations
• Ability to work independently and as part of a team

Benefits

HireRight offers a competitive benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short & Long Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!

What We Offer

HireRight offers a competitive benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short & Long Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!

Minority / Female / Veteran / Disability Friendly

HireRight is an Equal Opportunity Employer. Minorities / Females / Veterans / Disabilities

Contact Information

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

Equal Opportunity Employer

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee. This job description in no way states or implies that these are the only duties to be performed by a team member’s occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team members are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time.