Supervisor, Operations

Essential Functions (E) and Responsibilities

• Direct oversight and responsibility for employee activities and donor service within their assigned area(s).
• Ensure staff are trained and competent to perform job duties in accordance with the SOP’s and regulatory requirements.
• Makes necessary adjustments to donor flow through the Center to ensure donors are moving through the center at the expected pace and meet expected donor time in center goals.
• Performs lookbacks, audits, data tracking, and process flow evaluation.
• Works directly with QA to monitor errors, develop, and implement corrective actions, and ensures the Center meets regulatory, cGMP, and customer requirements at all times.
• Maintains staff performance against existing standards and provides immediate correction to staff as needed.
• Maintains competence with all position required tasks.
• Monitors medical supply usage and use of other company resources to confirm use as intended and in accordance with SOP and routinely monitors inventory against usage. Notifies Director, Center Operations and/or Assistant Manager when supplies are needed.
• Participates in Center internal audits and assists, as necessary.
• Manages donor floor production task schedules on a proactive basis.
• Directly oversees donor satisfaction on a day-to-day basis and works to limit all service issues and delays.
• Provides input into staff annual evaluations.
• Sets an example of excellent work ethic and instills good work ethics in staff.

Minimum Qualifications

• Education Requirements: High school diploma or equivalent required.
• Experience Requirements: Entry level management position, minimal experience is required.

Benefits

• 401K plan with employer match and immediate vesting
• Medical, Vision, Life and Dental Insurance
• Pet Insurance
• Company paid STD and LTD
• Company Paid Holidays
• 3 Weeks’ Paid Time Off (within the first year)
• Tuition Assistance (after the first year)