[DAL] Operations Supervisor

Position

This position will work directly with the Senior Management of Retail Operations to lead and grow the hello82 DALLAS Fan Space and oversee the team and its operations.

About the Role

The hello82 DALLAS Fan Space is a key component of our mission to connect artists with their global audiences through immersive experiences. This role is crucial in driving customer engagement and satisfaction, managing a dynamic team, and aligning with the strategic goals of the organization.

Responsibilities

• Lead daily Fan Space operations to drive customer volume, loyalty, and retention.
• Develop and maintain vendor relationships in the local market to support space operations.
• Lead, manage, and coach a team of 10+ employees.
• Work directly with Senior Management to accomplish quarterly goals and uphold brand standards.
• Track and merchandise inventory using a variety of data and organizational methods.
• Track and report daily sales and activity within the space.
• Communicate efficiently with Senior Management and Partner Location Management to meet dynamic deadlines.
• Lead visual merchandising efforts, oversee space promotional campaigns, and ensure compelling merchandising to maximize customer engagement.
• Build and nurture relationships while maintaining positive rapport with the local K-pop community.

Requirements

• High school diploma or equivalent; higher education preferred.
• Proficiency in Excel and/or Google Sheets.
• Genuine interest in K-pop music and content.
• 2-3 years of managerial experience in a fast-paced retail environment.
• 2-3 years of retail experience.
• Excellent communication skills with the ability to think quickly and creatively, using both data and intuition to make decisions.
• Proven ability to lead a team of 10+ and work closely with project managers to create a welcoming and engaging environment for K-pop fans nationwide.
• Experience with Shopify or similar POS system.
• Proficiency in Korean language is preferred but not required.

Qualifications

While not all qualifications are explicitly listed, candidates should have a strong background in retail management, excellent interpersonal skills, and a passion for K-pop culture.

Skills

• Leadership and team management skills.
• Customer service and relationship-building abilities.
• Inventory management and financial tracking.
• Visual merchandising and promotional campaign planning.
• Communication and coordination with multiple stakeholders.

Benefits

We take care of our people with a comprehensive benefits package including:

• Medical, dental, and vision plans.
• A 401(k) plan with employer match.
• Mental health/wellness support.
• An Employee Assistance Program (EAP).
• An employee discount on hello82 products.
• Flexible time off for personal recharge.
• 12 company-paid holidays.

Pay

The salary range for this position is $60,000 - $80,000 annually, commensurate with experience.

Schedule

The work schedule is between 10:30 AM - 7:30 PM local time.