Operations Superstar at Red Hanger/FRSTeam of Utah

About the role

Join our growing dry cleaning company with multiple locations and help us deliver exceptional service, streamline operations, and build a winning team. As our Operations Superstar, you’ll be the right hand of the executive team and the engine behind our daily success.

Responsibilities

• Train and mentor team members across all locations to ensure consistency, quality, and excellent service
• Lead customer service excellence—support front-line teams in creating memorable customer experiences
• Enforce policies and procedures, ensuring operational consistency and accountability across all stores
• Monitor and maintain key performance metrics, including production efficiency, turnaround time, quality control, and customer satisfaction
• Coordinate logistics for pickup/delivery routes, inventory, and equipment across multiple locations
• Identify and solve operational issues quickly and effectively, always looking for process improvements
• Work directly with the leadership team on strategy, growth initiatives, and special projects

Requirements

• Proven experience in operations, retail, hospitality, or service-based businesses (multi-unit management a strong plus)
• A natural leader with excellent people skills and a track record of developing strong teams
• Detail-oriented and metrics-driven, with a sharp eye for both customer experience and operational efficiency
• Able to thrive in a hands-on, roll-up-your-sleeves environment
• Strong communication and problem-solving skills
• Comfortable using technology and reporting tools to track performance and manage systems

Benefits

• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off

Pay

Pay based on experience and competency. Bonuses based on performance.