Senior Specialist, Center Operations

Availability Requirement: 7:30am – 6:30pm M-F

Salary Range: $68,000-$74,000, exempt

About the Company

Intercare Therapy, Inc. (ICT) provides evidence-based behavior therapy services that support individuals with autism and related disorders and their families. Our mission is to increase independence and improve the quality of life of our client families. As an ICT team member, you will gain firsthand experience working to ensure our regular and ongoing commitment to evidence-based practices.

Responsibilities

• Leads onsite center operations ensuring centers operate at optimal utilization through scheduling and staff deployment according to the operating plan.
• Coordinate daily and weekly staff coverage, including processing cancellations, identifying make-up hour opportunities, and ensuring client service continuity.
• Collaborate with corporate operations teams to ensure accurate, timely updates to client appointments.
• Provide day-of support to fill coverage gaps and ensure uninterrupted services.
• Manage staff tablets and other IT equipment for the center and region, including charging, inventory, distribution, troubleshooting, and collection.
• Participate in the use of innovative technology such as Salesforce, CentralReach, and Vonage, and provide feedback for system evaluation.
• Manage the physical facility, including opening and closing procedures, recording and stocking forms, materials, office supplies, and equipment.
• Function as safety officer by assisting in documentation and procedural protocols for evacuations and safety incidents.
• Partner with Human Resources and Compliance teams to update and maintain office policies.
• Provide breaks and lunches for staff, as applicable.
• Serve as the first point of contact for all issues related to center-based services.
• Collaborate with Regional Operations and Marketing Teams to conduct center-level outreach, recruitment campaigns, and center tours.
• Help plan and execute seasonal events (e.g., open houses, caregiver appreciation, school breaks).
• Promote the Intercare brand through client-facing displays, center aesthetics, and printed collateral.
• Support social media and community engagement efforts by capturing and submitting photos, stories, and updates from the center.
• Tasks and requirements may vary by site, region, and state.

Positions Supervised (Direct Reports): Administrative Behavior Technician (ABT)

Requirements

• High School diploma required; Associate’s degree preferred.
• 2+ years of office management or coordination experience in a healthcare or educational setting.
• Experience with scheduling and operational oversight preferred.

Skills

• Excellent time management skills and ability to multi-task and prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong interpersonal and organizational skills.
• Proficient in Microsoft Office Suite and/or equivalent.
• Exceptional communication and leadership skills to educate, train, motivate, empower, and coach staff.
• Ability to provide feedback and execute conflict resolution effectively.
• High commitment to excellent customer service.
• Travel to multiple work sites locally and within assigned region(s) regularly; reliable transportation, valid driver’s license, current auto insurance, and registration required.
• Maintain required trainings, including state and funding-specific trainings (e.g., safety care, first-aid, CPR BLS, physical management, Fraud, Waste, and Abuse training).
• Must clear DOJ/FBI background check and exclusion screening process prior to and during employment.
• Must provide proof of absence of Tuberculosis (TB) at time of hire and every 4 years, or as required by funding sources.
• Documentation of physical capability to perform services (with or without reasonable accommodation).
• Ability to lift 25 lbs and perform physical job duties (with or without reasonable accommodation).
• Permission to disclose health screening medical information to required funding sources and complete background checks, as applicable.