Operations Superstar at Red Hanger/FRSTeam of Utah

About the Role

Join our growing dry cleaning company with multiple locations and help us deliver exceptional service, streamline operations, and build a winning team. As our Operations Superstar, you’ll be the right hand of the executive team and the engine behind our daily success.

At FRSTeam, we help families and businesses during their time of need after they’ve experienced property damage. We handle many of the things that people care most about—their contents. Each day holds a real sense of purpose, and we focus on making the process as stress-free as possible, bringing compassion and kindness to every action.

Responsibilities

• Train and mentor team members across all locations to ensure consistency, quality, and excellent service
• Lead customer service excellence—support front-line teams in creating memorable customer experiences
• Enforce policies and procedures, ensuring operational consistency and accountability across all stores
• Monitor and maintain key performance metrics, including production efficiency, turnaround time, quality control, and customer satisfaction
• Coordinate logistics for pickup/delivery routes, inventory, and equipment across multiple locations
• Identify and solve operational issues quickly and effectively, always looking for process improvements
• Work directly with the leadership team on strategy, growth initiatives, and special projects

Requirements

• Proven experience in operations, retail, hospitality, or service-based businesses (multi-unit management a strong plus)
• A natural leader with excellent people skills and a track record of developing strong teams
• Detail-oriented and metrics-driven, with a sharp eye for both customer experience and operational efficiency
• Able to thrive in a hands-on, roll-up-your-sleeves environment
• Strong communication and problem-solving skills
• Comfortable using technology and reporting tools to track performance and manage systems

Benefits

• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off

Pay

$50,000.00 - $100,000.00 per year, based on experience and competency. Bonuses based on performance.