Operations Specialist III – SCAR/PACER/Chronology

Specific Duties, Activities and Responsibilities

• Run SCRA/BK Checks
• View and confirm SCRA/BK Checks via automation
• Perform Quality Control of all SCRA and BK checks uploaded to client systems
• SCRA/PACER Inbox SLA Monitoring
• Prepare and file Affidavits
• Prepare Chronologies
• Chronology Inbox SLA Monitoring
• Client Communications surrounding SCRA/Pacer and Chronologies
• Assist with process improvement and file management
• Communication with other functional departments regarding performance summaries and process remediation pertaining to SCRA and BK checks
• SCRA/PACER/Chrono Steps/Workload Active Military Review
• SCRA/PACER/Chronology Escalations
• Training new employees
• Team Leader Personal Daily Workload

Job Requirements

• Bachelor’s Degree Required and/or Paralegal Certificate +5 years of default experience
• Experience with Client Systems, Excel, and Word
• Excellent ability to communicate with all clients
• Knowledge of computers and relevant software applications
• Knowledge of customer service principles and practices
• Professional Personal Presentation
• Basic foreclosure knowledge

General Competency Factors

• Basic foreclosure knowledge
• Other duties, as assigned
• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
• Must possess strong written and verbal communications skills.
• Must provide excellent customer service to internal and external customers
• Identifies and solves issues in a timely manner.
• Must be a team player and willing to help others in their department whenever necessary.
• Must be extremely organized and be able to multi-task.
• Conscientious with respect to work completion, deadlines, time management and attendance.
• Takes initiative in face of obstacles and identifies what needs to be done and takes action.
• Demonstrates commitment to Firm’s vision, mission, and core values.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Develops professional relationships and builds rapport with others.
• Overall good work ethic and willingness to adapt to change.