Operations Specialist II - Call Center

Purpose

The customer service representative is responsible for answering inquiries and obtaining information for clients, customers, and interested parties. The representative will also serve as a contact for the customer service inbox for general inquires and assist with client system administrative activities.

Specific Duties And Responsibilities

• Answer telephone, screen and direct calls
• Provide foreclosure related information to callers
• Review and respond to client requests in a professional and timely manner
• Reply or forward general customer service emails
• Communicate with team members and clients regarding inquiries within the client systems
• Create/Delete/Reset Client system logins
• Extensive communication with clients and borrowers via phone

Basic Requirements

• Associated Degree Required, Bachelor’s Degree Preferred
• Law firm or call center experience preferred
• Must possess excellent ability to communicate with all clients
• Knowledge of computers and relevant software applications
• Knowledge of customer service principles and practices
• Professional Personal Presentation
• Overall positive attitude and willingness to adapt to change
• Must possess the ability to demonstrate a sense of urgency in appropriate situations

General Competency Factors

• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet
• Must possess strong written and verbal communications skills
• Provides excellent customer service to internal and external customers
• Identifies and solves issues in a timely manner
• Must be a team player and willing to help others in their department whenever necessary
• Must be extremely organized and be able to multi-task
• C Consciousness with respect to work completion, deadlines, time management and attendance
• Takes initiative in face of obstacles and identifies what needs to be done and takes action
• Demonstrates commitment to Firm’s vision, mission, and core values
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking
• Develops professional relationships and builds rapport with others

Company Benefits

• Company Paid Life and Disability Insurance plans
• Medical, Dental and Vision Plans with Prescription coverage
• 401K Retirement Savings Plan
• Flexible scheduling (within reason, depending on position)
• Generous PTO plan for all full-time employees
• Full equipment station at no cost for remote employees, including dual monitors
• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
• Wellness programs and employee discounts
• Learning and development training opportunities for both personal and professional growth

About the Role

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.

Qualifications

Must have an Associate Degree, Bachelor’s Degree Preferred. Law firm or call center experience preferred.

Skills

Excellent ability to communicate with all clients. Knowledge of computers and relevant software applications. Knowledge of customer service principles and practices. Professional Personal Presentation. Overall positive attitude and willingness to adapt to change. Must possess the ability to demonstrate a sense of urgency in appropriate situations.

Benefits

Company Paid Life and Disability Insurance plans. Medical, Dental and Vision Plans with Prescription coverage. 401K Retirement Savings Plan. Flexible scheduling (within reason, depending on position). Generous PTO plan for all full-time employees. Full equipment station at no cost for remote employees, including dual monitors. Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing. Wellness programs and employee discounts. Learning and development training opportunities for both personal and professional growth.

Schedule

Hours: 11:30 to 8:00PM EST