Call Center Specialist II

Essential Functions

• Answers and triages calls accordingly.
• Schedules patient appointments and reminds patients of necessary items to bring, including their referral and medications.
• Writes messages and ensures charts are pulled and taken to technicians.
• Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
• Enters referral information into the computer system.

Education and Experience

• A high school diploma or general education degree (GED) preferred.
• 2-3 years related office or customer service experience.
• Entry-level computer skills (specific programs as deemed by department).
• Strong customer service and phone etiquette skills.
• Accurate data entry skills.

Total Rewards

The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications.

University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here.