Operations Specialist (CV508-1) - Reentry Services Division

Operations Specialist

Volunteers of America Delaware Valley

About the role

Join Volunteers of America Delaware Valley as an Operations Specialist and play a vital role in maintaining a safe, clean, and structured environment for individuals on their path to stability. This role combines facility maintenance, client support, and safety oversight in a setting where every detail matters and every shift makes a difference.

Responsibilities

• Maintain cleanliness and order throughout the facility, including common areas, bathrooms, and client rooms
• Perform regular safety rounds, fire drills, and inspections
• Monitor client routines, sign-in/out procedures, curfews, and meal distribution
• Support client orientation, medication documentation, and appointment scheduling
• Document client activity, facility issues, and critical incidents
• Conduct contraband checks and random drug/alcohol screenings as needed
• Collaborate with case managers and contribute to program support and reporting
• Uphold ACA standards and ensure documentation aligns with quality assurance protocols

Requirements

• High school diploma or GED
• At least 6 months experience as a program assistant; human services background preferred
• Effective communication skills and the ability to interact respectfully with a diverse client population
• Willingness to complete ACA training and follow correctional procedures
• Able to pass a criminal background check
• Valid driver’s license and ability to meet agency driver standards

Why this role matters

This is a hands-on opportunity to make a meaningful difference while ensuring a safe and dignified environment for those working to rebuild their lives. If you’re detail-oriented, dependable, and mission-driven—this role is for you.