Operations Site Lead - TAS

About the role

The Operations Site Lead assists in overseeing the operations, acts as a liaison between Transdev Management and Transdev employees, and oversees daily tasks by Fleet Deployment Specialists, Site Coordinators, and Driverless Roadside Assistance Specialists to ensure efficient mission delivery.

Responsibilities

• Operate and maintain Transdev’s high standard of safety
• Communicate courteously with management, clients, engineers, and the public
• Record and communicate delays in service
• Handle accidents or breakdowns appropriately
• Investigate and complete accident reports, incidents, safety escalations, and customer complaints
• Monitor and record employee absence and tardiness
• Conduct pre-brief and debrief meetings, communicate announcements to the team
• Coordinate, monitor, and supervise the activities of subordinates
• Inform other management personnel regarding operational/personnel problems and offer ideas towards resolution
• Ensure compliance with global process standards and work on continuous improvement initiatives
• Maintain confidentiality of all information
• Ensure timely shift start and efficient vehicle deployment
• Cover day-to-day operational needs in case of call outs or staff shortages
• Maintain the Transdev managed fleet of vehicles by being responsible for day-to-day maintenance, procuring supplies, and managing relationships with third-party vendors
• Perform other duties as required

Requirements

• Proficiency with using a touchscreen smartphone
• Ability to use a computer to generate reports and schedules
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases, and routes
• Good written and oral communication skills
• Organize and perform work efficiently with strong attention to detail
• An awareness and willingness to use Operational Excellence tools and techniques
• Experience with performance metrics and process improvement
• Proven track record of meeting or exceeding department performance goals
• Demonstrated problem-solving skills and analytical skills
• Able to work for different managers and lead teams to a successful conclusion
• Punctual, reliable, and team player
• Able to type at least 40 adjusted wpm

Skills and Abilities

• Proficiency with using a touchscreen smartphone
• Ability to use a computer to generate reports and schedules
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases, and routes
• Good written and oral communication skills
• Organize and perform work efficiently with strong attention to detail
• An awareness and willingness to use Operational Excellence tools and techniques
• Experience with performance metrics and process improvement
• Proven track record of meeting or exceeding department performance goals
• Demonstrated problem-solving skills and analytical skills
• Able to work for different managers and lead teams to a successful conclusion
• Punctual, reliable, and team player
• Able to type at least 40 adjusted wpm

Qualifications

• Associates degree (and / or equivalent job experience)
• 1 year Autonomous Vehicle Operations experience
• Experience with program management tools and Google Workspace
• Experience in vendor relationship management
• Experience leading teams to a successful conclusion

Preferred Qualifications

• Bachelor's degree or higher
• Leadership experience including direct reports

Physical Requirements

• Long periods of standing, walking, and sitting
• Occasionally required to climb or balance; stoop; kneel; crouch; or crawl
• Occasionally required to lift and or move up to 45 pounds
• Occasionally required to work in extreme heat and cold, and in damp environment with moderate noise
• Time is spent sitting, typing, or looking at a computer
• Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Pre-Employment Requirements

• Eligible to work in the United States without restrictions for any employer at any time
• Pass a pre-employment drug screen and background check

About Transdev

Transdev operates transportation systems, maintains vehicle and fleets, and delivers mobility solutions for cities, counties, airports, companies, and universities across the U.S. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. Transdev is committed to empowering the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.