Operations Site Lead

Transdev is proud to offer a competitive compensation package with a salary range of $65,000 - $73,000.

About the role

The Operations Site Lead assists in overseeing operations, acting as the liaison between Transdev Management and employees. This role ensures efficient delivery of client-requested missions by supervising Fleet Deployment Specialists, Site Coordinators, and Driverless Roadside Assistance Specialists. Responsibilities include assisting in weekly scheduling, documenting issues, escalating concerns, and upholding company policies. The Site Lead provides clear, professional feedback to direct reports and supports daily operations management.

Responsibilities

• Operate and maintain Transdev’s high standard of safety.
• Act as the deputy for technology by communicating courteously with management, clients, engineers, and the public.
• Ensure delays in service are recorded and communicated; handle accidents or breakdowns appropriately.
• Respond to system emergencies; investigate and complete accident reports, incidents, safety escalations, and customer complaints, including post-accident drug and alcohol testing according to policy.
• Monitor and record employee absence and tardiness.
• Conduct shift pre-brief and debrief meetings, communicating announcements to the team.
• Support operations leadership in daily dispatch management, including mission assignment, leading meetings, and communicating with stakeholders.
• Coordinate, monitor, and supervise subordinate activities; inform management of operational or personnel issues and propose resolutions.
• Ensure compliance with global process standards and work on continuous improvement initiatives.
• Apply policies, procedures, and standards while prioritizing safety for self and others.
• Ensure timely shift starts and efficient vehicle deployment.
• Cover day-to-day operational needs in case of call-outs or staff shortages.
• Maintain the Transdev-managed fleet by overseeing day-to-day maintenance, procuring supplies, and managing third-party vendor relationships.
• Perform all other duties as required.

Requirements

• Proficiency with using a touchscreen smartphone.
• Ability to use a computer to generate reports and schedules.
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases, and routes.
• Good written and oral communication skills with strong attention to detail.
• Awareness and willingness to use Operational Excellence tools and techniques.
• Experience with performance metrics and process improvement.
• Ability to work for different managers and adapt to flexible shifts, including early mornings, evenings, and/or weekends.
• Self-starter with good judgment in fast-paced, high-stress environments.
• Punctual, reliable, and team-oriented.
• Minimum typing speed of 40 adjusted words per minute.

Qualifications

• Associate’s degree (and/or equivalent job experience).
• 1 year of Autonomous Vehicle Operations experience.
• Experience with program management tools and Google Workspace.
• Experience in vendor relationship management.
• Experience leading teams to successful conclusions.

Preferred Qualifications

• Bachelor’s degree or higher.
• Leadership experience including direct reports.

Physical Requirements

• Long periods of standing, walking, and sitting.
• Ability to work outdoors in inclement weather.
• Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
• Occasionally required to lift and/or move up to 45 pounds.
• May work in extreme heat, cold, damp environments with moderate noise.
• Office work involves sitting, typing, or using a computer; requires close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Pre-Employment Requirements

• Must be 21 years old.
• Must satisfactorily complete a pre-employment drug screen and background check (safety-sensitive positions will also require a physical screening).
• Must maintain a drug-free workplace; random drug screening may be required.
• Ongoing background checks may be conducted for all employees, except where prohibited by state law.
• Must maintain an acceptable driving record suitable for driving duties, with records monitored regularly.
• Ability to qualify for an Autonomous Vehicle Tester (AVT) license where required.
• If based in the United States, must be eligible to work without restrictions for any employer as required by USCIS.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Transdev complies with federal and state disability laws.

Benefits

• Vacation: minimum of 1 week.
• Sick days: 5 days.
• Holidays: 6 days.
• 401(k) retirement plan.
• Medical, dental, and vision insurance.
• Life insurance and short-term disability.
• Voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard corporate policy.