Operations & Service Liaison Specialist

Key Responsibilities

• Logistics & Stocking: Oversee initial stocking for new and existing Parts Depots.
• Inventory Control: Manage monthly inventory requests and generate monthly replenishment lists for factories.
• Visual & Physical Audits: Conduct monthly visual inspections (via photos) and perform quarterly on-site depot visits to ensure organization, safety, and operational standards are maintained.
• Process Improvement: Proactively present ideas to optimize depot efficiency and recommend changes to the materials carried.
• Factory Liaison & Service Support: Serve as the primary point of contact and bridge between the factory and Titan regarding service operations.
• Frontline Support: Act as the first line of defense and go-to resource for Lot and Service Managers facing operational hurdles.
• Escalation Management: Track and monitor complex, challenging, or highly escalated service issues to ensure timely resolution.
• CRM Innovation: Help build out the service portion of our CRM, implementing a brand-new tracking system utilizing a custom framework.
• Field Audits: Walk inventory during lot visits to assess the visual quality of the location and check the status of ongoing repairs.
• Floating Operations Support: Serve as a versatile team player, floating to different locations or departments to fill in and provide hands-on help where needed most.

Qualifications & Skills

• Experience: Proven track record in operations management, inventory control, or service coordination (experience in manufactured housing or a related field is a major plus).
• Tech-Savvy: Experience working with CRM systems and a knack for helping build/design new tracking workflows.
• Analytical Mindset: Excellent spreadsheet and tracking skills with high attention to detail (experience with chargebacks and data audits preferred).
• Communication: Exceptional interpersonal skills; ability to collaborate effectively with factory teams, lot managers, and corporate directors.
• Adaptability: Highly organized but flexible enough to pivot priorities and travel on short notice to support the team.