Operations & Service Specialist

Duties & Responsibilities

• Delivers consistent, superior service to all customers (both external and internal)
• Maintains flight schedules and assists in determining fuel stops without compromising service or safety
• Provides quotes to customers and arranges releases as directed
• Prepares and distributes fuel instructions to customers’ dispatch and flight crews
• Informs FBOs of arrivals and fuel instructions
• Orders fuel releases from fuel vendors
• Reviews the flight calendar on an ongoing basis to ensure all trips are properly addressed
• Promptly responds to incoming phone calls and/or emails from dispatch, flight crews and FBOs
• Prioritizes and resolves time-sensitive situations keeping safety and the customer's best interest in mind
• Captures and coordinates communications between customers, FBOs, fuel vendors, handlers and other third parties
• Supports subsidiary companies acting as their primary fuel department

Required Skills & Qualifications

• Self-motivation
• Flexibility in adapting to evolving priorities, tasks, work schedule and team dynamics
• Strong communication and customer service skills
• Fanatical attention to detail, a sense of urgency and the ability to meet critical timelines
• Excellent communication skills
• High energy and thrive in multi-tasking and evolving environment
• Basic knowledge of Microsoft Excel
• The ability to de-escalate customer issues and concerns and uses creativity to find solutions
• The ability to work in a team environment that promotes both the customer’s needs while maintaining best practices for the long-term goals of the company