Operations & Service Liaison Specialist
Champion Home Builders, Inc. · San Antonio, TX · 2 mo ago
OTHRFull-time
Key Responsibilities
- Parts Depots & Inventory Management
- Oversee initial stocking for new and existing Parts Depots.
- Manage monthly inventory requests and generate monthly replenishment lists for factories.
- Conduct monthly visual inspections (via photos) and perform quarterly on-site depot visits.
- Proactively present ideas to optimize depot efficiency and recommend changes to the materials carried.
- Factory Liaison & Service Support
- Serve as the primary point of contact and bridge between the factory and Titan regarding service operations.
- Act as the first line of defense and go-to resource for Lot and Service Managers facing operational hurdles.
- Track and monitor complex, challenging, or highly escalated service issues to ensure timely resolution.
- Systems, Auditing & Specialized Projects
- Help build out the service portion of our CRM, implementing a brand-new tracking system utilizing a custom framework.
- Walk inventory during lot visits to assess the visual quality of the location and check the status of ongoing repairs.
- Serve as a versatile team player, floating to different locations or departments to fill in and provide hands-on help where needed most.
- Experience: Proven track record in operations management, inventory control, or service coordination (experience in manufactured housing or a related field is a major plus).
- Tech-Savvy: Experience working with CRM systems and a knack for helping build/design new tracking workflows.
- Analytical Mindset: Excellent spreadsheet and tracking skills with high attention to detail (experience with chargebacks and data audits preferred).
- Communication: Exceptional interpersonal skills; ability to collaborate effectively with factory teams, lot managers, and corporate directors.
- Adaptability: Highly organized but flexible enough to pivot priorities and travel on short notice to support the team.
- Competitive Salary: $65,000 base salary.
- Autonomy & Impact: The opportunity to build new systems from scratch and directly influence operational efficiency.
- Full Travel Support: Seamless expense reimbursement for all corporate travel.