Operations & Member Services Specialist

About the role

Our client, a respected national professional organization, is seeking a Senior Member Experience Operations Specialist to support professionals through a credentialing and certification process. This role is ideal for a detail-oriented operations professional who enjoys customer service, problem-solving, process improvement, and managing multiple workflows. You'll serve as a key point of contact for candidates, coordinate with vendors and internal teams, manage reporting and operational processes, and help drive an exceptional participant experience.

Responsibilities

• Serve as the primary point of contact for credentialing program participants.
• Respond to applicant inquiries and resolve credentialing, testing, and account-related issues.
• Manage operational workflows, records, and reporting with a high level of accuracy.
• Coordinate with vendors and internal teams to deliver an exceptional participant experience.
• Support administrative, fulfillment, and accounting-related processes as needed.
• Identify process improvements and contribute to operational excellence initiatives.
• Ensure compliance with established procedures, policies, and quality standards.

Qualifications

• 3+ years of experience in operations, member services, program administration, customer service, or a related field
• Strong organizational, project management, and problem-solving skills
• Experience with reporting, metrics, and process improvement initiatives
• Exceptional attention to detail and communication skills
• Proficiency with Microsoft Office, particularly Excel
• Preferred: Credentialing, certification, association, or educational program support
• Preferred: CRM or database systems
• Preferred: Vendor management and cross-functional collaboration

Benefits

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

Schedule

Onsite with flexibility to move to a hybrid schedule (2 days onsite) after six months.