Member Services and Operations Specialist

About the role

The role involves providing exceptional member service and operational support to the financial cooperative. Responsibilities include handling inquiries, processing transactions, and ensuring compliance with all policies and procedures.

Responsibilities

• Handle member inquiries via phone, email, and online chat
• Process loan applications and assist with account maintenance
• Ensure accurate and timely transaction processing
• Adhere to all financial cooperative policies and regulatory requirements
• Support team members with administrative tasks as needed

Requirements

• High school diploma or equivalent
• At least 1 year of customer service experience
• Strong organizational and problem-solving skills
• Proficient in Microsoft Office Suite
• Ability to work flexible hours including evenings and weekends

Qualifications

• Experience in financial services industry preferred
• Excellent verbal and written communication skills
• Ability to handle confidential information securely

Skills

• Customer service orientation
• Attention to detail
• Time management
• Microsoft Office proficiency

Benefits

• Competitive salary
• Paid time off
• Health insurance options
• Professional development opportunities

Pay

Salary range: $20 - $25 per hour

Schedule

Flexible schedule with evening and weekend availability required

Application

To apply, please fill out the application form below and indicate your preferred method of communication. Once submitted, a member of the team will reach out to schedule an interview.

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