Service Operations Specialist

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

About the Role

Provide guidance and support as a utility player who specializes in all aspects of the team’s service experience including project engagement, key controls, coaching, analysis and problem resolution. Strong in all aspects of service experience and able to partner effectively with multiple business partners.

Responsibilities

• Support team key performance and risk indicator management, performing analysis, while contributing to recommendations and implementation.

Requirements

• Education: Associate degree or equivalent.
• Experience: 1-3 years of experience in service or operations.
• Previous experience working on a customer service team, including a strong working knowledge of customer service processes, policies, techniques, and applicable regulations.
• Strong organizational and communication skills, including the ability to explain complex issues in a clear, understandable manner.
• Strong knowledge of business operations and processes across more than two areas.
• Good analytical, quantitative, and problem-solving skills.
• Strong attention to detail, with the ability to work under tight timeframes and deadlines, while achieving a high degree of accuracy.
• Ability to build and maintain strong, positive relationships and influence others without direct leadership authority.

Qualifications

• Product-specific or financial services industry experience.
• Experience with Ameriprise customer policies and procedures.

Skills

• Strong organizational and communication skills.
• Strong knowledge of business operations and processes.
• Good analytical, quantitative, and problem-solving skills.
• Strong attention to detail.
• Ability to build and maintain strong, positive relationships.

Benefits

• Base Pay: Salary range is $26.15 - $35.96 / hour.
• Variable Pay: Eligible for bonus, commissions, and/or long-term incentives.
• Comprehensive Benefits: Vacation time, sick time, 401(k), health, dental and life insurances.

Pay

The estimated hourly rate for this role is $26.15 - $35.96 / hour.

Schedule

Full-time Exempt/Non-Exempt

Job Family

Client Service

Line of Business

SERVD Service Delivery

Ameriprise Financial is an equal opportunity employer.

We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.