Service Operations Specialist

About the role

The Service Operations Specialist at Urban Park Services will take ownership of workflow control within remote back-office support for parking and vehicle-assistance field operations, including dispatch, scheduling, billing, records, and customer care. The position applies service operations specialized execution within parking service operations to live work, making accuracy and traceable follow-through more important than superficial speed.

Responsibilities

• Coordinate the workflow by helping the team check incoming requests for completeness.
• Review the workflow by helping the team route work to the correct next step.
• Maintain the workflow by helping the team track unresolved exceptions through closure.
• Track the workflow by helping the team document process issues that repeatedly slow execution.
• Own the workflow by helping the team keep recurring work organized by owner and status.

Strong performance shows up in fewer avoidable corrections, timely follow-through, and records that make the next action obvious.

Requirements

• Use Parking Service Operations and Exception Management confidently.
• Apply Workflow Analysis without losing track of exceptions, owners, or deadlines.
• Document Dispatch and Scheduling Support decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Status Tracking, especially when escalation is required instead of assumption.

Employment Overview

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.