Operations & Sales Support

Overview

Hyatt House Raleigh North Hills seeks a detail-oriented team member to support multiple hotel departments. This role is ideal for someone who enjoys variety and excels at delivering guest experiences and managing back-of-house operations.

Responsibilities

• Sales & Events Support:
  • Client site visits and group contacts
  • Pre-event planning
  • Prepare meeting rooms, banquet setups, banquet bars, and food for events
  • Serve as a liaison between clients and operations
  • Aid in sales administration tasks as time allows
• Operations & Guest Services:
  • Food & Beverage support, including breakfast service and bar operations
  • Assist with daily hotel operations, covering the Front Desk as needed
  • Cover group arrivals and departures, ensuring a seamless check-in/check-out process
  • Place orders for banquet events and assist with breakfast or bar orders
• Accounting & Administrative Support:
  • Process invoices, direct billing, and night audit packet reviews
  • Support accounting functions, such as reconciling chargebacks, vendor ordering, inventories, and end of month processes
  • Maintain accurate records and assist with reporting as directed

Qualifications

• Previous hospitality experience preferred (front desk, F&B, sales, or accounting background is a plus)
• Strong organizational skills with the ability to manage multiple responsibilities
• Excellent communication and customer service skills
• Flexible and willing to assist the team as needed
• Basic knowledge of accounting processes and hotel systems (Opera Cloud, Micros, etc.) is a plus
• Ability to work days, evenings, weekends, and holidays as needed