Customer Support & Sales Operations

About the role

BW Manufacturing is an equipment manufacturer serving the concrete surface preparation industry. We are a growing company with significant runway ahead; both for the business and for the people on our team. We are looking for someone who wants more than a traditional customer service role. This position starts with a strong customer support foundation but offers the opportunity to grow into areas like marketing, digital initiatives, prospecting, sales operations, business development, and leadership over time. We are looking for someone with long‑term growth potential who wants to grow with the company. If you are energetic, tech‑savvy, competitive, and looking for a company where growth is rewarded, we want to talk to you.

This role will primarily support our parts and customer service operations through order entry, phone support, and distributor communication. However, we are intentionally looking for someone with broader potential and interest in growing into additional responsibilities across the business. The right person will be someone who enjoys helping customers, learns quickly, takes initiative, and wants to build a long‑term career in a growing company. This is not a “stay in your lane” position. Strong performers will have opportunities to take ownership in other departments based on their strengths and interests.

Responsibilities

• Process orders via phone and email to ensure timely customer delivery and follow up
• Support distributors, customers, and our outside sales team with order inquiries
• Manage order entry accurately and efficiently
• Assist with CRM management and customer data organization
• Coordinate internally with sales, operations, and shipping teams
• Help maintain a positive customer experience throughout the order process

Requirements

• Customer service, counter sales, inside sales, retail, or similar experience
• Manufacturing, construction, industrial, or equipment industry experience is a plus
• Experience working with CRMs, ERP systems, or business software is preferred
• Software stack: ERP – Epicor; CRM – Membrain; Other – ZoomInfo, Construct Connect, Quest CDN

Skills

• Positive attitude and strong energy level
• Self‑starter mentality
• Competitive and growth‑oriented mindset
• Excellent communication skills
• Efficient follow up
• Experience managing a parts catalog
• Computer proficiency – Microsoft Office, Google Suite, etc.
• Comfortable learning new technology and systems
• Organized and detail‑oriented
• Proficient with technical aspects of small engines and machinery parts
• Willingness to take ownership and grow within the company

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match and access to financial advisors
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Quarterly bonuses
• Long‑term growth opportunities within the company

Pay

$27–$34/hour based on experience and skillset; quarterly bonuses.

Schedule

• Full‑time, in‑office position in Walker, MI
• Day