Operations & Sales Coordinator

About the role

This is an in-office position in Olathe, KS. We're looking for someone who enjoys talking with people and providing exceptional customer service, is confident asking for the sale and following up with customers, is highly organized and can manage multiple priorities, thinks proactively and solves problems independently, is comfortable using computers, scheduling software, and Microsoft Office, communicates professionally in person, on the phone, and in writing, takes ownership of results rather than simply completing tasks, works well as part of a team while remaining self-motivated, and has a positive attitude and enjoys a fast-paced environment.

Responsibilities

• Answer incoming customer calls and respond to online inquiries.
• Build customer relationships and schedule appointments.
• Prepare estimates and help customers move forward with recommended work.
• Follow up on unsold estimates and outstanding leads.
• Keep technicians' schedules full and productive.
• Cook up daily schedules and adjust routes as needed.
• Ensure customers receive exceptional communication throughout their projects.
• Request and collect 5-star customer reviews.
• Aid with marketing initiatives and social media content.
• Maintain an organized, professional office and storage area.
• Occasionally assist in the field with light lifting, deliveries, or other support when needed.
• Work with leadership to meet monthly sales and performance goals.

Requirements

• Sales or inside sales experience.
• Customer service experience.
• Office administration or dispatching/scheduling experience.
• Experience in home services, construction, remodeling, or property maintenance (preferred but not required).
• Experience with CRM or scheduling software.

Qualifications

• High school diploma or equivalent.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Positive attitude and enjoyment of a fast-paced environment.

Skills

• Excellent customer service skills.
• Effective communication skills.
• Organizational and time management skills.
• Ability to work independently and as part of a team.
• Positive attitude and enjoyment of a fast-paced environment.

Benefits

A competitive hourly pay of $20/hour plus bonus opportunity, paid vacation and holidays, and a positive, team-oriented work environment.

Pay

$20/hour plus bonus opportunity.

Schedule

Full-time position.