Operations & Sales Coordinator

About the role

We’re looking for a highly organized, solutions-oriented Operations & Sales Coordinator to take on a role that blends client-facing service and sales, logistics coordination, and process improvement. If you're someone who thrives in fast-paced environments, feels a deep sense of ownership, and wants to be part of building better systems as we grow — we want to hear from you.

What You’ll Do

• Serve as the primary contact for customers, responding to requests about delivery schedules, missing items, special orders, and more — always with professionalism and follow-through.
• Make sales calls when needed.
• Coincide closely with clients and internal teams to ensure timely and accurate fulfillment.
• Work directly with the warehouse and logistics team to manage daily routing, prioritize orders, and maintain operational flow.
• Maintain a sense of urgency and speed when handling time-sensitive issues, and see tasks through to completion — no loose ends.
• Be a communication bridge across departments — from fulfillment and warehouse to sales and finance.
• Jump in where needed — we’re growing, and your flexibility and initiative are invaluable.

What We’re Looking For

• A strong sense of ownership and pride in seeing things through.
• An attention to detail, especially when it comes to products, deadlines, and customer requests.
• A self-starter with a bias for action — you don’t wait to be told what to do.
• Excellent communication skills — clear, respectful, and proactive.
• Proficiency in Google Sheets or Microsoft Excel (filters, formulas, pivots — or eagerness to learn fast).
• Proficiency in CRM management.
• 2-4 years experience with ecommerce operations, logistics, sales, or order fulfillment is a big plus.
• Ability to work under pressure, adapt quickly, and thrive in an environment where things change daily.
• A team player who genuinely wants to help build better systems and take the company to the next level.

Qualifications

• Bachelor’s Degree in related field required.

Benefits

We offer a competitive salary: $70,000–$80,000 per year. Health insurance, PTO, and professional development opportunities are provided. A mission-driven, inclusive workplace with growth opportunities is offered.

Physical Demands

Generally, presents standard office environment. Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.