Operations Relationship Senior Manager

About the role

As a Senior Operations Relationship Manager, you will be tasked with establishing, developing, and maintaining senior executive-level operational relationships with top intermediary customers. You will represent American Funds to ensure effective operational trading and resolve issues. You will have primary ownership of the operational relationships for a defined set of firms. Additionally, you will leverage, build, and maintain strong business relationships with key internal and external stakeholders to alleviate operational barriers that may hinder our primary business objectives with these firms.

Requirements

• Comprehensive background and deep understanding of the mutual fund industry, covering investment, distribution, and operations aspects.
• Knowledge of current and potential future internal and external policies, practices, trends, technology, and information that impact the department, business area, and the organization as a whole.
• Strong communicator and collaborator with a proven ability to influence across various levels, including senior leadership.
• Ability to handle negotiations with ease and confidently voice unpopular opinions.
• Proven track record of thinking creatively and providing strategic guidance.
• Understanding of how to develop, navigate, and leverage internal relationships to drive business strategy and accountability to achieve desired outcomes.
• Naturally service-oriented, high learning agility, and comfortable dealing with ambiguity.

Pay

Base salary ranges by location:

• Southern California: $185,107 – $314,682
• San Antonio: $166,702 – $283,393
• New York: $196,239 – $333,606
• Indianapolis: $169,629 – $288,369

In addition to a highly competitive base salary, you will be eligible for an individual annual performance bonus, Capital’s annual profitability bonus, and a retirement plan where Capital contributes 15% of your eligible earnings.

Benefits

• Generous time-away and health benefits from day one
• Opportunity for flexible work options
• 2-for-1 matching gifts for charitable contributions and the opportunity to secure annual grants for the organizations you love
• On-demand professional development resources to hone existing skills and learn new ones