Operations Relationship Senior Manager

About the role

As a Senior Operations Relationship Manager, you will be tasked with establishing, developing, and maintaining senior executive-level operational relationships with top intermediary customers. You will represent American Funds to ensure effective operational trading and resolve issues. You will have primary ownership of the operational relationships for a defined set of firms. Additionally, you will leverage, build, and maintain strong business relationships with key internal and external stakeholders to alleviate operational barriers that may hinder our primary business objectives with these firms.

Responsibilities

• Establish, develop, and maintain senior executive-level operational relationships with top intermediary customers
• Represent American Funds to ensure effective operational trading and resolve issues
• Primary ownership of operational relationships for a defined set of firms
• Leverage, build, and maintain strong business relationships with key internal and external stakeholders
• Alleviate operational barriers that may hinder primary business objectives with these firms

Qualifications

• Comprehensive background and deep understanding of the mutual fund industry, covering investment, distribution, and operations aspects
• Knowledge of current and potential future internal and external policies, practices, trends, technology, and information that impact the department, business area, and the organization as a whole
• Strong communication and collaboration skills with proven ability to influence across various levels, including senior leadership
• Ability to handle negotiations with ease and confidently voice unpopular opinions
• Proven track record of thinking creatively and providing strategic guidance
• Ability to develop, navigate, and leverage internal relationships to drive business strategy and accountability
• Service-oriented with high learning agility and comfort dealing with ambiguity

Pay

• Southern California Base Salary Range: $185,107-$314,682
• San Antonio Base Salary Range: $166,702-$283,393
• New York Base Salary Range: $196,239-$333,606
• Indianapolis Base Salary Range: $169,629-$288,369
• Eligible for an individual annual performance bonus, plus Capital's annual profitability bonus
• Retirement plan where Capital contributes 15% of your eligible earnings

Benefits

• Generous time-away and health benefits from day one
• Flexible work options
• 2-for-1 matching gifts for charitable contributions
• Opportunity to secure annual grants for organizations you love
• On-demand professional development resources to hone existing skills and learn new ones
• Company-funded retirement contribution factoring in salary and variable pay, including bonuses
• Competitive salary, bonuses, and benefits
• Performance reviewed annually with compensation designed to motivate and reward value provided