Operations Relationship Senior Manager

About the role

As a Senior Operations Relationship Manager at Capital Group, you will be tasked with establishing, developing, and maintaining senior executive-level operational relationships with top intermediary customers. You will represent American Funds to ensure effective operational trading and resolve issues. You will have primary ownership of the operational relationships for a defined set of firms. Additionally, you will leverage, build, and maintain strong business relationships with key internal and external stakeholders to alleviate operational barriers that may hinder our primary business objectives with these firms.

Requirements

• Comprehensive background and deep understanding of the mutual fund industry, covering investment, distribution, and operations aspects
• Knowledge of current and potential future internal and external policies, practices, trends, technology, and information that impact the department, business area, and the organization as a whole
• Strong communication and collaboration skills with a proven ability to influence across various levels, including senior leadership
• Ability to handle negotiations with ease and confidently voice unpopular opinions
• Proven track record of building relationships, working closely with business partners to understand their needs, influence recommendations, and drive solutions by fostering and maintaining positive and effective relationships
• Proven track record of thinking creatively and providing strategic guidance
• Understanding of how to develop, navigate, and leverage internal relationships to drive business strategy and accountability to achieve desired outcomes
• Naturally service-oriented, with high learning agility and comfort dealing with ambiguity

Pay

• Southern California Base Salary Range: $185,107-$314,682
• San Antonio Base Salary Range: $166,702-$283,393
• New York Base Salary Range: $196,239-$333,606
• Indianapolis Base Salary Range: $169,629-$288,369
• Eligible for an individual annual performance bonus, plus Capital's annual profitability bonus
• Retirement plan where Capital contributes 15% of your eligible earnings

Benefits

• Generous time-away and health benefits from day one
• Opportunity for flexible work options
• 2-for-1 matching gifts for your charitable contributions
• Opportunity to secure annual grants for the organizations you love
• Access on-demand professional development resources that allow you to hone existing skills and learn new ones

Schedule

This position offers the opportunity for flexible work options.