Operations Project Manager|Services

Responsibilities

• Partner with leadership and cross-functional teams to develop programs and projects to create and improve KLA Service processes and infrastructure to drive business strategies.
• Coordinate project schedules and strategies with other project owners. Interface with KLA Services functional teams: New Products, Technical Support, Install, Supply Chain, Marketing, Sales, and across KLA’s manufacturing, product divisions, and quality teams.
• Identify, develop, and implement systems and process improvements to optimize, enhance efficiency, and reduce operational overhead. Conduct end-to-end process modeling, identify improvements, understand dependencies between complex processes and systems, and hand-offs.
• Advocate for and oversee the implementation of AI tools and systems to improve operational efficiency.
• Manage activities for the program project plan, track achievements, create and track critical metrics, manage scope/schedule/budget, and provide structured reporting to executive leadership.
• Work closely with and influence multi-functional and subject matter experts' teams.
• Drive organizational change: act as a change agent, driving process changes across the organization, using change management standards and methodologies.
• Lead leadership development: the opportunity for travel domestically and internationally to collaborate with KLA global teams. This candidate will manage 2-3 people as well as cross-functional teams. Up to 25% travel.

Qualifications

• PMP Certified.
• Experience with Customer Relationship Management, quality control systems, and methodology (DMAIC, Six Sigma).
• Experience with Service delivery of capital equipment.
• Experience with use of AI\LLM tools.
• Exposure to Enterprise Systems CRM, SAP, ECO management.
• Ability to work across multiple time zones with a geographically dispersed team.

Preferred Qualifications

• PMP Certified.
• Experience with Customer Relationship Management, quality control systems, and methodology (DMAIC, Six Sigma).
• Experience with Service delivery of capital equipment.
• Experience with use of AI\LLM tools.
• Exposure to Enterprise Systems CRM, SAP, ECO management.
• Ability to work across multiple time zones with a geographically dispersed team.

Base Pay Range

$167,400.00 - $284,600.00 Annually

Benefits

• Medical, dental, vision, life, and other voluntary benefits.
• 401(K) including company matching.
• Employee stock purchase program (ESPP).
• Student debt assistance.
• Tuition reimbursement program.
• Development and career growth opportunities and programs.
• Financial planning benefits.
• Wellness benefits including an employee assistance program (EAP).
• Paid time off and paid company holidays.
• Family care and bonding leave.