Project Manager | Operations Services

The Ops Services Project Manager is responsible for planning, executing, and closing companywide projects that drive organizational growth and operational excellence. This role partners with operations leaders and cross-functional teams to deliver defined scope on time and on budget, and to support the highest standards of educational and operational success for Heartland Dental supported dentists. About Heartland Dental Heartland Dental is the nation's largest dental support organization providing non-clinical, administrative support services. What started from the entrepreneurial spirit of Rick Workman, DMD, with his single dental practice, has evolved into supporting over 2,300 dentists in more than 1,400 dental offices across 38 states. In 2018, leading global investment firm, KKR, became a majority investor in Heartland Dental with Ontario Teachers’ Pension Plan becoming a minority investor. These key relationships strengthen our company’s stability and growth rate. With annual revenues exceeding $2.5 billion, we continue to expand our profitability and nationwide footprint. Growth is derived from same-office growth in addition to footprint expansion through new office development and new affiliations. To give you an idea of the team structure, you will work on a project team within operations services, reporting to a Program manager of operations services with a direct connection to the projects supported for Operations. Below is an overview of the duties and responsibilities you would take on in this role: Lead cross-functional projects from intake and charter development through implementation and closeout, ensuring alignment with organizational goals and operational excellence. Facilitate project kickoffs, stakeholder meetings, and working groups to drive alignment, consensus, and timely decision-making. Develop and execute clear communication, training, and change management plans that enable adoption and sustained results after project closeout. Partner with subject-matter experts to create resources, guides, and job aids that equip supported doctors and team members with the tools needed for success. Define, track, and report project KPIs, milestones, and success metrics, translating data into actionable insights and recommendations for project sponsors and senior leadership. Prepare and deliver project status reports, executive readouts, and business cases that support timely decision-making. Manage project budgets, resource plans, and vendor deliverables to ensure cost-effective execution and strong ROI. Identify and manage project risks, escalate critical issues, and implement corrective actions to achieve on-time, on-budget outcomes. Collaborate with stakeholders across executive, business, clinical, and operations functions to build alignment and enhance project outcomes. Drive continuous improvement initiatives by leveraging analytics, stakeholder feedback, and lessons learned to optimize future projects Coach and support junior team members and project coordinators, fostering collaboration, innovation, and professional growth. Ensure all projects and related activities adhere to company policies and procedures and comply with applicable regulatory requirements. Support other projects as assigned. Minimum Requirements: Ability to work in a fast-paced environment Understanding of customer needs and satisfaction Ability to manage project plans, timelines, and deliverables across multiple concurrent projects Be flexible and adapt easily to consistently changing projects and priorities Have strong written and verbal skills High level of customer service and experience Desirable Qualifications: Knowledge of Heartland Dental’s internal systems and processes for project execution and reporting. Previous experience managing projects or coordinating cross-functional initiatives Experience in dental or Healthcare operations Strong understanding of clinical operations and project management within provider operations. Certification in Project Management (PMP, CAPM) or a related discipline Operations experience to contribute to field knowledge Proficiency with project management tools such as Smartsheet, Asana, MS Project, or Jira We put our people first at Heartland Dental, and that shows in our generous benefits package. Company retains the sole discretion to change the duties of the position at any time. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.