Operations Processor - Mail Services

About the role

This Mail Operations position supports the day-to-day operations of the mailroom, including sorting and delivering mail to departments, completing daily pickups, and scanning documents for digital mail. The role also involves learning mail codes, department routing, and imaging systems while communicating with teams throughout the building.

Responsibilities

• Sort and deliver mail to departments
• Complete daily mail pickups
• Scan documents for digital mail processing
• Learn and apply mail codes and department routing
• Operate imaging systems
• Communicate with teams across the building

Requirements

• High school diploma or equivalent
• One to two years (or more) of related work experience

Preferred skills & experience

• Knowledge of products, services, terminology, procedures, and systems related to the assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high-quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise-wide
• Ability to identify, analyze, and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills

Physical requirements

• Lifting trays of work
• Pushing carts of work
• Standing or sitting for extended periods of time
• Repetitive motions

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

Pay range: $20.00 – $20.00 per hour.

Location expectations

This role requires working from a U.S. Bank location for all scheduled work days.