Operations Manager Trainee - Fleet Services

About the role

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This role involves working cross-functionally across Operations, Asset Management, Sales, Quality, and Rental Management. The program is fast-paced and touches every aspect of the business unit. In this role, you will acquire proven industry knowledge, skills, and resources to develop your operations and fleet maintenance background. We allow you to carve out your own career path and promote from within, based on performance. The ideal path of progression in this role is an Ops Supervisor.

Responsibilities

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Cook with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads.
• Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Qualifications

• Bachelor's Degree, Required.
• 1 year or more in customer service with issues resolution experience, Preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages, Advanced, Required.
• Basic understanding of Business Finance, controls and metrics, Beginner, Required.

Skills and Abilities

• Detail oriented with excellent follow-up practices, Required.
• Strong verbal and written communication skills, Required.
• Instills commitment to organizational goals, Required.
• Able to multi-task, highly organized, with excellent time management skills, Required.
• Flexible to operate and self-driven to excel in a fast-paced environment, Required.
• Strong mechanical skills, Required.
• Effective interpersonal skills, Excellent, Required.
• Able to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required.
• Able to work independently and as a member of a team, Required.

Benefits

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.