Operations Manager Trainee

About the role

The Operations Manager Trainee (OMT) role is designed for individuals looking to gain hands-on experience in running a financially viable PDS supported dental office. The OMT will engage in structured curriculum completion, on-the-job practical application, and development meetings to build their professional skills.

Responsibilities

• Model company culture, values, standards, and best operational practices
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Maintain a professional appearance and demeanor, addressing others professionally and respectfully
• Implement an office success plan, including staff development and office protocols
• Ensure compliance with company policies and regulatory bodies

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance (or reliable alternate transportation)
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems, and business principles
• Knowledge of Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask, prioritize tasks, and make decisions under pressure
• Ability to interpret and apply policies and procedures
• Ability to draw valid conclusions and apply sound judgment in making decisions
• Ability to communicate effectively and present information, both verbally and in writing
• Ability to lead a team, prioritize duties, coach, mentor, train, write performance evaluations, conduct feedback, and handle team member relations issues
• Organizational ability, detail orientation, problem-solving skills, and proactive approach

Preferred Qualifications

• Associate or Bachelor’s degree
• Five or more years of experience leading a team, mentoring, and coaching subordinates
• Knowledge of financial acumen, patient advocacy, process focus, and influencer skills

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation

$25.25 - $35.25 / Hourly

Schedule

This role is primarily an office classification but may require field visits and driving. The work environment is controlled with occasional exposure to irate team members, vendors, or patients. The team member will frequently lift and/or carry materials weighing up to 40 pounds, stoop, kneel, bend, or crouch, and use finger dexterity to access and operate standard office equipment.

Pay

This role will be a salaried position upon completion of the Operations Manager training program.