Operations Manager Trainee

About the role

The Operations Manager Trainee (OMT) role at PDS Health is designed to help individuals gain the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The role involves engaging in and owning professional development through the OM Development Program, supported by a direct supervisor.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Execute the PDS Operational Model to meet office imperatives in partnership with the Owner Dentist
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver the Perfect Patient Experience
• Lead team development with effective leadership, coaching, and mentoring
• Maintain professional appearance and communication
• Implement an office success plan and ensure compliance with company policies, state regulations, and other governing bodies
• Report weekly to the Regional Manager on accomplishments, areas for improvement, and performance goals
• Develop and implement an office success plan; including staff development and office protocols
• Manage team members during the manager's absence

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver’s license and automobile insurance or reliable alternate transportation
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems, and business principles
• Knowledge of Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask, prioritize tasks, and make decisions under pressure
• Ability to interpret and apply policies and procedures
• Ability to communicate effectively and present information, both verbally and in writing
• Ability to lead a team, prioritize duties, coach, mentor, train, write performance evaluations, conduct feedback, and handle team member relations issues
• Organizational ability and detail-oriented skills

Preferred Qualifications

• Associate or Bachelor’s degree
• Five or more years of experience leading a team, mentoring, and coaching subordinates
• Knowledge of financial acumen, patient advocacy, process focus, and influencer skills