Operations Manager Trainee

About the role

The Operations Manager Trainee (OMT) role at PDS Health is designed to help individuals gain the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The role involves engaging in and owning professional development through the OM Development Program, supported by a direct supervisor.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Execute the PDS Operational Model to achieve office imperatives in partnership with the Owner Dentist
• Drive year-over-year revenue and profit growth
• Manage expenses to meet monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Maintain professional appearance and communication with direct supervisors
• Implement an office success plan, including staff and office protocol development
• Ensure compliance with company policies and regulatory bodies
• Report weekly progress to the Regional Manager

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance or reliable alternate transportation
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations, and exclusions
• Experience leading a team, mentoring, and coaching subordinates
• Results-oriented, effective team builder, patient advocate, process-focused operator, financial acumen, influencer, and strong organizational skills

Preferred Qualifications

• Associate or Bachelor’s degree
• Five or more years of experience leading a team, mentoring, and coaching subordinates
• Knowledge of Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask, prioritize tasks, and make decisions under pressure
• Ability to interpret and apply policies and procedures
• Ability to communicate effectively and present information, both verbally and in writing
• Ability to lead a team, prioritize duties, coach, mentor, write performance evaluations, conduct feedback, and handle team member relations issues
• Strong sense of personal responsibility for tasks assigned
• Strong commitment to educational advancement
• Flexibility in adapting processes to meet unique needs
• Strong organizational ability and problem-solving skills
• Detail-oriented, process-focused, proactive, patient-focused, and self-motivated

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation

This role will be a salaried position upon completion of the Operations Manager training program, with a compensation range of $24.00 - $33.75 per hour.

Company Information

PDS Health is an Equal Opportunity Employer. We celebrate diversity and unite in our mission to create healthier and happier team members.