Operations Manager Trainee

PDS Health · Franklin, TN · 2 days ago

Management$27.75–$38.75/hrFull-time

About the role

The Operations Manager Trainee (OMT) role at PDS Health is designed to help individuals gain the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The role involves engaging in and owning professional development through the OM Development Program, supported by a direct supervisor.

Responsibilities

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
Resolve staff and patient issues by analyzing facts and developing solutions
Drive year-over-year revenue and profit growth
Manage expenses to achieve monthly goals and budget
Show proficiency and adherence to cash management and accounting protocols
Deliver the Perfect Patient Experience
Lead team development with effective leadership, coaching, and mentoring
Maintain professional appearance and communication
Implement an office success plan and ensure compliance with company policies
Perform other duties as assigned by the direct supervisor

Qualifications

High school diploma or equivalent
Five or more years of related work experience in operational management
Valid driver's license and automobile insurance (or reliable alternate transportation)
Experience leading a team, mentoring, and coaching subordinates
Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems, and business principles
Proficiency in Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
Ability to interpret and apply policies and procedures
Ability to draw valid conclusions, apply sound judgment, and make decisions under pressure
Ability to communicate effectively and present information, both verbally and in writing
Ability to work with mathematical concepts and apply them to practical situations
Strong organizational skills and attention to detail

Preferred Qualifications

Associate or Bachelor’s degree
Five or more years of experience leading a team, mentoring, and coaching subordinates
Knowledge of financial acumen, patient advocacy, process focus, and influencer skills

Benefits

Medical, dental, and vision insurance
Paid time off
Tuition reimbursement
401K
Paid time to volunteer in your local community

Pay

$27.75 - $38.75 / Hourly

Schedule

This role is primarily an office-based position but may require field visits and driving. The work environment is usually low to moderate noise levels, with occasional exposure to irate team members, vendors, or patients. The team member will frequently lift and/or carry materials weighing up to 40 pounds, and occasionally stoop, kneel, bend, or crouch.