Operations Manager Trainee

About the role

The Operations Manager Trainee (OMT) role at West Roxbury Modern Dentistry is designed to equip individuals with the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The OMT is expected to demonstrate proficiency in managing a team of both Front Office and Back Office team members within 4-6 months of the completion of the OM Development Program.

Responsibilities

• Model company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Engage in comprehensive training, supervision, counseling and coaching to assess, hire, and retain team members
• Resolve staff and patient issues through analysis and development of solutions
• Drive year-over-year revenue and profit growth by managing expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Maintain an appropriate professional appearance and demeanor in accordance with company policies
• Implement an office success plan including staff and office protocols to ensure efficient operations during manager absences
• Perform other duties as assigned by the direct supervisor

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance or reliable alternate transportation
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements
• Proficiency in Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
• Ability to interpret and apply policies and procedures
• Ability to work with mathematical concepts such as probability and statistical inference
• Ability to communicate effectively and present information, both verbally and in writing
• Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback and handle team member relations issues
• Organizational ability by demonstrating a systematic approach in carrying out assignments
• Detail oriented, organized, process focused, problem solver, self-motivated proactive, patient focused

Preferred Qualifications

• Associate degree, Bachelor’s degree
• Five or more years of experience leading a team, mentoring and coaching subordinates
• Knowledge/Skills/Abilities: Results Oriented, Effective Team Builder, Patient Advocate, Process Focused Operator, Financial Acumen, Influencer

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation

$31.75-$40.75 / Hourly

Pay

This role will be a salaried position upon completion of the Operations Manager training program.

Schedule

The work environment characteristics described here are representative of what a team member encounters while performing the essential functions of this job. This is primarily a sedentary office classification but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances. Noise levels are usually low to moderate. There is occasional exposure to irate team members, vendors, or patients. While performing the duties of this job, the team member is regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk and hear. The team member will frequently lift and/or carry reports, records and other materials that typically weigh less than 40 pounds. The team member is occasionally required to stoop, kneel, bend, or crouch. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Company Information

• PDS Health is an Equal Opportunity Employer
• We celebrate diversity and are united in our mission to create healthier and happier team members