Operations Manager Trainee

About the role

The Operations Manager Trainee (OMT) role at Spring Hill Modern Dentistry is designed to equip individuals with the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The OMT is expected to demonstrate proficiency in managing a team of both Front Office and Back Office team members within 4-6 months of the program completion.

Responsibilities

• Model company culture, values, standards, and best operational practices
• Engage in comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues through analysis and development of solutions
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Ensure compliance with company policies and regulatory bodies
• Implement an office success plan and staff development initiatives

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance (or reliable alternate transportation)
• Associate or Bachelor’s degree preferred
• Experience leading a team, mentoring, and coaching subordinates

Preferred Qualifications

• Five or more years of experience leading a team, mentoring, and coaching subordinates
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations, and exclusions
• Understanding of profit drivers and financial acumen
• Ability to interpret and apply policies and procedures
• Ability to draw valid conclusions and apply sound judgment
• Ability to prioritize tasks and projects with limited direction
• Ability to read, analyze, and interpret common financial reports and legal documents
• Knowledge of Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask effectively and work in a fast-paced environment
• Ability to communicate effectively and present information, both verbally and in writing
• Ability to lead a team, prioritize duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues
• Organizational ability and systematic approach in carrying out assignments
• Strong sense of personal responsibility for tasks assigned
• Strong commitment to educational advancement
• Flexibility in adapting processes to meet unique needs
• Strong problem-solving skills and attention to detail

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Pay

$27.75 - $38.75 / Hourly

Schedule

This is a salaried position upon completion of the Operations Manager training program.