Operations Manager, Social Commerce

Ecommerce Account Management

• Manage the day-to-day operations across a number of TikTok Shop accounts.
• Maintain accurate product information, pricing, imagery, content, and merchandising.
• Set up and manage Product Detail Pages (PDPs) for new launches, promotions, and seasonal campaigns.
• Cookordination product launches and assortment updates across commerce channels.

Sales Reporting & Business Analysis

• Review weekly sales reports and performance dashboards.
• Analyze sales trends, promotional performance, and product performance.
• Monitor KPIs including revenue, conversion rate, average order value (AOV), inventory levels, and sell-through.
• Identify opportunities to improve sales performance and operational efficiency.

Inventory Management & Forecasting

• Monitor inventory levels across TikTok Shop channels and warehouses.
• Partner with Supply Chain and Operations teams to maintain healthy inventory levels.
• Assist with demand planning and inventory forecasting based on sales trends, promotions, and product launches.
• Help prevent stockouts and overstocks through proactive inventory management.

Shipping & Supply Chain Coordination

• Cookordinate with warehouse, fulfillment, and logistics partners to ensure timely order processing and shipment.
• Assist with shipment tracking, delivery issues, and operational troubleshooting.
• Support shipping optimization initiatives to improve customer experience and operational efficiency.
• Partner with internal teams to resolve fulfillment challenges.

Customer Service & Order Support

• Manage customer inquiries related to shipments, order status, delivery issues, returns, and replacements.
• Work cross-functionally with customer service and fulfillment teams to resolve escalated issues promptly.

Financial & Administrative Support

• Process and reconcile invoices from vendors, fulfillment partners, and service providers.
• Maintain accurate records and reporting.

Cross-Functional Collaboration

• Partner closely with internal teams to execute daily business.
• Support promotional planning and product launches.
• Ensure operational readiness for new brand launches, major sales events, and seasonal campaigns.

Key Experience and Skills

• Required:
• Bachelor’s degree in Business, Marketing, Ecommerce, Supply Chain, or a related field preferred.
• 3–5 years of commerce account management experience.
• Experience managing Product Detail Pages (PDPs) and online merchandising.
• Experience preparing weekly sales reporting and business performance analysis.
• Strong inventory management and inventory forecasting experience.
• Working knowledge of ecommerce fulfillment, shipping, and supply chain operations.
• Experience processing invoices and maintaining operational documentation.
• Experience supporting customer service related to ecommerce orders and shipments.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Excel (pivot tables, lookups, reporting) and Google Sheets.
• Excellent communication and cross-functional collaboration skills.
• Preferred:
• Beauty, skincare, cosmetics, or personal care industry experience.
• Experience with social commerce platforms, including TikTok Shop.
• Experience working with Affiliate marketing, sampling, and Creator commerce programs.
• Experience with inventory planning and order management systems.
• Experience using ecommerce analytics and reporting tools.