Sr. Ecommerce Operations Manager

E-commerce Operations & Platform Management

Own all Shopify structures (collections, tags, product logic, pages, catalog management, and app integrations).

Ensure the ecosystem runs autonomously.

E-commerce Governance

Establish and maintain a structured e-commerce governance framework, including Stage → Approve → Test → Deploy processes for all website releases.

Ensure appropriate QA, stakeholder approvals, and deployment standards are consistently followed.

Reduce launch defects through disciplined release management and operational controls.

Team Leadership & Project Management

Lead, coach, and develop a team of approximately five employees and contractors across UX, Copywriting, Development, and Ecommerce Operations, creating a culture of accountability, collaboration, and continuous improvement.

Establish clear priorities, monitor execution, conduct regular 1:1s, and hold contributors accountable for meeting commitments and delivery timelines.

Collaborate with Marketing, Supply Chain, Customer Care, and Performance teams to align launches and site updates.

Drive execution consistency across internal team members and external partners.

Develop and document SOPs, training materials, and repeatable workflows for efficiency and consistency.

Product Launches & Cross-Functional Execution

Own end-to-end operational execution of ecommerce launches, ensuring cross-functional readiness, successful deployment, and post-launch validation.

Serve as the operational owner responsible for launch quality, execution timelines, and issue resolution.

Oversee day-to-day eCommerce operations and problem-solve issues quickly and effectively.

Operational Metrics & Performance Management

Define, monitor, and report on key e-commerce operational metrics, including deployment velocity, launch quality, approval-to-live cycle time, site health, and operational efficiency.

Provide leadership with regular reporting on project status, risks, blockers, and execution performance.

Optimization & Process Improvement

Audit existing eCommerce workflows, identify inefficiencies, and implement improvements.

Use dashboards and analytics (Looker, Triple Whale, Shopify reports) to track operational performance and drive decisions.

Manage tools, subscriptions, and technology stack to keep systems efficient and cost-effective.

Maintain an organized ecosystem with clear documentation and QA processes.

Systems Integration & App Management

Evaluate new Shopify apps and integrations to enhance checkout, upsells, or user experience.

Work with developers to test and deploy new features or automations.

AI-Powered Operations & Workflow Automation

Leverage advanced AI platforms (such as Claude, ChatGPT, or equivalent enterprise-tier tools) to streamline day-to-day operational workflows, accelerate content production, automate reporting summaries, and generate SOPs or documentation at scale.

Apply AI tools within the scope of e-commerce operations: drafting briefs, synthesizing data insights, building process documentation, QA checklists, and cross-functional communications.

Evaluate and recommend AI tool integrations that reduce manual effort, improve team velocity, and enhance operational consistency across the business.