Operations Manager - Real Estate

Essential Functions

• Daily direct oversight and active management of residential lending team from initial processing to funding.
• Maintain service and production standards each month.
• Review of Mortgage Consultant scenario requests.
• Manage production pipelines on a daily basis.
• Ensure prompt and timely member communication on all loans.
• Regularly review and manage risk assessment processes.
• Respond promptly and accurately to audit inquiries from investors, regulators, third-party vendors, and company auditors.
• Rebut investor repurchase requests as necessary.
• Manage the process for handling employee mortgage loan requests.
• Discuss loan options, programs, and pricing with employees.
• Hire, train, and develop staff.
• Perform periodic performance evaluations.
• Maintain a working knowledge of California real estate laws related to credit unions and Provident products and services.
• Maintain a thorough understanding of Provident products and services.
• Maintain a complete understanding of RESPA, TILA, and applicable CFPB real estate lending guidelines.

Qualifications

• College degree or equivalent work experience preferred.
• NMLS License preferred.
• 8+ years of proven successful experience in real estate lending required.
• 5+ years of experience in managing a real estate loan operations staff.
• 5+ years of experience with FHLMC/FNMA underwriting.
• 5+ years of experience in Credit granting authority – mortgage loans.
• Demonstrate a knowledge of complex underwriting skills in residential and multi-family real estate lending.
• Demonstrate excellent oral and written communication skills, including strong telephone skills with a focus on member service and problem resolution.
• Show excellent organizational and mathematical skills.
• Provide outstanding service to all external and internal members.
• Have skills and commitment to use current loan origination and core financial systems (Encompass CreditQuest, and Laser Pro).
• Write letters and emails with a professional tone, correct grammar, and punctuation.
• Learn and follow state and federal regulations, California Credit Union Law and Rules and Regulations, Provident Credit Union Board Policies, NCUA Rules and Regulations, and company policies and procedures.

Benefits

• Quality medical, dental, and vision care coverage.
• 401(k) retirement plan with up to 150% matching employer contributions.
• Annual discretionary bonus.
• Generous paid time off and paid holidays.
• Flexible spending accounts.
• Short and long-term disability coverage.
• Life and AD&D insurance.
• Opportunity to use company-owned condo in Maui and Lake Tahoe.
• Opportunity for a rate discount on home and auto loans.
• Compensation: Pay Grade M2. Targeted Pay range is $107,000 – $139,000/yr (Depending on experience).