Operations Manager

About the role

The Operations Manager Trainee (OMT) role is designed to help individuals gain the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The OMT is expected to manage a team of both Front Office and Back Office team members within 4-6 months of the start of the program.

Responsibilities

• Model company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Ensure compliance with company policies and regulatory bodies
• Implement an office success plan during manager absences
• Perform other duties as assigned by the direct supervisor

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance (or reliable alternate transportation)
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems, and business principles
• Knowledge of Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask, prioritize tasks, and make decisions under pressure
• Ability to interpret and apply policies and procedures
• Ability to communicate effectively and present information, both verbally and in writing
• Ability to lead a team, prioritize duties, coach, mentor, train, write performance evaluations, conduct feedback, and handle team member relations issues
• Organizational ability, detail orientation, problem-solving skills, and proactive approach

Preferred Qualifications

• Associate degree or Bachelor’s degree
• Five or more years of experience leading a team, mentoring, and coaching subordinates
• Knowledge of financial acumen, patient advocacy, process focus, and influencer skills

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation

$27.75 - $38.75 / Hourly

Pay

This role will be a salaried position upon completion of the Operations Manager training program.

Schedule

The work environment is primarily sedentary, but may require field visits and driving. Temperatures are controlled with no direct exposure to hazardous physical substances. Noise levels are usually low to moderate, with occasional exposure to irate team members, vendors, or patients. The team member will frequently lift and/or carry materials weighing up to 40 pounds, stoop, kneel, bend, or crouch occasionally, and use finger dexterity to access and operate computer keyboards, calculators, and other standard office equipment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Company Information

PDS Health is an Equal Opportunity Employer. We celebrate diversity and unite in our mission to create healthier and happier team members.