Operations Manager (Operations Manager II)

National salary range: $72,000 - $85,000. California range: $75,000 - $95,000. Washington range: $80,169 - $95,000.

Benefits

• Medical, Dental, and Vision coverage
• Prescription plan
• Discounted Stock Purchase program
• 401K retirement plan
• Generous PTO policy

About the role

You will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management—you will implement processes to optimize warehouse operations, guide your team, foster a safe and productive work environment, and drive the overall success of DHL Supply Chain.

Responsibilities

• Lead, motivate, and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support while fostering a culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plans, standardized processes, and best practices to enhance productivity, reduce costs, and improve operational efficiency.
• Uphold compliance with health and safety regulations and promote a culture of safety awareness.
• Compile comprehensive reports on key performance indicators (KPIs) such as productivity and accuracy metrics to support data-driven decision-making.
• Foster open communication and collaboration among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process for Supervisors, providing input to select top talent aligned with organizational values.
• Collaborate with cross-functional teams to ensure consistent and prompt fulfillment of customer orders, exceeding expectations.
• Engage in strong partnerships with customers to proactively address concerns and achieve exceptional satisfaction.

Requirements

• Bachelor’s degree or equivalent experience (preferred).
• 1+ years of logistics industry experience (required).
• 2+ years of experience in a supervisory or management role (required).
• Experience with P&L management, objective setting, and project management (preferred).

About the organization

DHL Supply Chain operates in a business casual environment focused on teamwork, associate development, training, and continuous improvement. With over 500 facilities and 50,000 associates across North America, we manage over 150 million square feet of warehouse space.