Operations Manager (Operations Manager II)

National salary range: $72,000 - $85,000. California range: $75,000 - $95,000; Washington range: $80,169 - $95,000.

Benefits

• Medical, Dental, and Vision coverage
• Prescription plan
• Discounted Stock Purchase program
• 401K retirement savings plan
• Generous Paid Time Off (PTO) policy

About the role

You will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management—you will implement processes to optimize warehouse operations, guide your team, foster a safe and productive work environment, and drive the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within a global leader in contract logistics, operating in over 150 million square feet of warehouse space across more than 500 facilities with 50,000 dedicated associates.

Responsibilities

• Lead, motivate, and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support while fostering a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plans, standardized processes, and best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to uphold compliance with health and safety regulations and foster a culture of safety awareness.
• Compile comprehensive reports on key performance indicators (KPIs), including productivity and accuracy metrics, to support informed decision-making and drive continuous improvement.
• Foster an environment of open communication and collaboration among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process for Supervisors, providing input to select top talent aligned with organizational values and culture.
• Collaborate closely with cross-functional teams to ensure consistent and prompt fulfillment of customer orders, exceeding expectations.
• Engage in a strong partnership with customers, proactively addressing concerns or issues to achieve exceptional customer satisfaction.

Requirements

• Bachelor’s degree or equivalent experience (preferred).
• 1+ years of logistics industry experience (required).
• 2+ years of experience in a supervisory or management role (required).
• Experience with P&L management, objective setting, and project management (preferred).

About the organization

Our organization maintains a business-casual environment focused on teamwork, associate development, training, and continuous improvement.