Operations Manager (Operations Manager II)

About the role

As an Operations Manager II at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management—you will implement processes to optimize warehouse operations, guide your team, foster a safe and productive work environment, and drive the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within a global leader in contract logistics, operating in over 150 million square feet of warehouse space with more than 50,000 associates.

Responsibilities

• Lead, motivate, and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support while fostering a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plans, and standardized processes, introducing best practices to enhance productivity, reduce costs, and improve operational efficiency.
• Uphold compliance with health and safety regulations, fostering a culture of safety awareness throughout the organization.
• Compile comprehensive reports on key performance indicators (KPIs), including productivity and accuracy metrics, to support informed decision-making and continuous improvement.
• Foster open communication and collaboration among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process for Supervisors, providing input to select top talent aligned with organizational values and culture.
• Collaborate with cross-functional teams to ensure consistent and prompt fulfillment of customer orders, exceeding expectations.
• Engage in strong partnerships with customers, proactively addressing concerns or issues to achieve exceptional customer satisfaction.

Requirements

• Bachelor’s degree or equivalent experience (preferred).
• 1+ years of logistics industry experience (required).
• 2+ years of experience in a supervisory or management role (required).
• Experience with P&L management, objective setting, and project management (preferred).

Pay

National salary range: $72,000 – $85,000. State-specific ranges: California: $75,000 – $95,000; Washington: $80,169 – $95,000.

Benefits

• Medical, Dental, and Vision coverage.
• Prescription benefits.
• Discounted Stock Purchase Plan.
• 401K retirement savings plan.
• Generous PTO policy.