Operations Manager (Operations Manager II)

National salary range: $72,000 - $85,000. California range: $75,000 - $95,000. Washington range: $80,169 - $95,000.

Benefits

• Medical, Dental, Vision, and Prescription coverage
• Discounted Stock Purchase plan
• 401K retirement savings plan
• Generous Paid Time Off (PTO) policy

Responsibilities

• Lead, motivate, and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support; build a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plans, standardized processes, and best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to ensure compliance with health and safety regulations and foster a culture of safety awareness.
• Compile comprehensive reports on key performance indicators (KPIs) such as productivity and accuracy metrics to support data-driven decision-making and continuous improvement.
• Foster an environment of open communication and collaboration among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process for Supervisors; provide input and recommendations to select top talent aligned with organizational values and culture.
• Collaborate closely with cross-functional teams to ensure consistent and prompt fulfillment of customer orders, exceeding expectations.
• Engage in a strong partnership with customers, proactively addressing concerns or issues to achieve exceptional customer satisfaction.

Requirements

• Bachelor’s degree or equivalent experience (preferred).
• 1+ years of logistics industry experience (required).
• 2+ years of experience in a supervisory or management role (required).
• Experience with P&L management, objective setting, and project management (preferred).

About the role

This position is based in Monee, IL, and offers a unique opportunity to make a significant impact within DHL Supply Chain, contributing to its reputation as the global leader in contract logistics. With over 500 facilities and more than 50,000 associates, DHL Supply Chain North America operates in over 150 million square feet of warehouse space. The organization emphasizes a business casual environment, teamwork, associate development, training, and continuous improvement.