Operations Manager (Mon-Fri 8:00am-5:30pm)

Responsibilities

• Define operational requirements and implement strategies that meet or exceed customer expectations and contractual obligations
• Drive operational excellence through LEAN and Six Sigma methodologies, quality management, and cost-control techniques to achieve company goals, profitability, and long-term customer relationships
• Assign duties, monitor work completion for accuracy, and ensure adherence to SOPs and standardized processes
• Continuously assess current practices, identify gaps, and lead process improvement initiatives using Lean and Six Sigma tools
• Manage team performance through coaching, training, and development; provide feedback and administer corrective actions as needed
• Maintain a safe work environment and foster a positive team culture; resolve employee relations issues in compliance with company policies and applicable laws
• Ensure daily distribution and light manufacturing activities are executed effectively; develop corrective action plans when performance falls below target
• Plan and organize personnel schedules across all shifts and accounts; optimize workload, labor hours, and productivity to meet production schedules
• Ensure daily quotas are met; when performance is behind, implement recovery plans and communicate procedural changes as needed
• Provide timely updates to leadership and teams on quality, safety, delivery, cost, and morale metrics
• Monitor KPIs and operational metrics to assess productivity and cost management; implement corrective actions as needed
• Lead start-up activities and collaborate with cross-functional teams to successfully launch new services or processes
• Maintain accurate documentation of departmental processes; ensure associates are trained and current on policies and procedures
• Supervise and develop staff in alignment with company policies and legal requirements; model positive reinforcement and uphold RK Logistics’ standards of world-class service
• Build and maintain strong partnerships with customers; serve as the focal point for customer visits and operational inquiries; engage in daily communication to address needs and resolve issues promptly

Requirements

• Strong knowledge of process improvement methodologies to enhance efficiency and effectiveness
• Excellent verbal, written, and interpersonal communication skills
• A high sense of urgency, integrity, and adaptability to changing operational goals
• Ability to read, write, and comprehend checklists, forms, and documentation
• Ability to interact well with others and follow instructions
• Physical ability to stand, walk, climb ladders, kneel, and lift up to 50 lbs. using safe lifting techniques