Operations Manager - Luke's 32 Bridge

TC Restaurant Group is an innovative restaurant and hospitality company, partnering with the biggest stars in country music to bring world-class entertainment and dining to Downtown Nashville. The company operates venues including Jason Aldean’s Kitchen + Rooftop Bar, Lainey Wilson’s Bell Bottoms Up, Luke’s 32 Bridge, Miranda Lambert’s Casa Rosa Tex Mex + Cantina, Morgan Wallen’s This Bar & Tennessee Kitchen, Sun Diner, and Posty's, Nashville.

About the role

The Operations Manager shares responsibility for overseeing the complete venue, including staff management, money management, reporting, sales goals, inter-office communications, and upholding company policies and procedures. This role assists in recruiting, interviewing, hiring, training, and evaluating personnel, as well as developing and motivating staff to meet performance standards. The Operations Manager addresses patron questions and complaints and ensures the venue meets cleanliness, compliance, and appearance standards.

Responsibilities

• Continually develop staff, including Floor Supervisors, in managerial and professional growth.
• Assist with recruitment, training, testing, and coaching of staff.
• Help create and meet sales goals while promoting teamwork through proactive interaction.
• Utilize effective time management and follow-up skills.
• Accommodate and anticipate guest needs while ensuring service standards meet AMG guidelines.
• Oversee successful execution of private events, catering, and banquets.
• Control cash and receipts by adhering to cash handling procedures.
• Prepare required paperwork, including forms, reports, and schedules.
• Ensure equipment is clean and in working condition through preventative maintenance programs.
• Verify products are received according to venue policies.
• Conduct conflict resolution, corrective actions, and coaching.
• Oversee and ensure timely completion of employee performance appraisals.
• Comply with federal, state, and municipal health, safety, and labor regulations.
• Ensure nightly and weekly opening/closing duties are followed.
• Fill in where needed to maintain guest service standards and efficient operations.
• Provide administrative support and promote mutual company growth with partners.
• Recognize and address intoxicated or disruptive guests, complying with alcohol management policies and state/federal liquor laws.

Guest Service Requirements

• Provide a friendly, personal demeanor with a willingness to interact.
• Deliver professional and friendly guest services.
• Uphold company values and dedication to excellent guest service.
• Deliver a quality guest experience in a fun and friendly atmosphere.

Safety Requirements

• Ability to work safely and prevent personal injury.
• Commitment to the safety of co-workers and guests through daily actions.

Leadership Qualities

• Accountability
• Development of self and team
• Building working relationships
• Judgment and decision-making
• Quality of work and job skills knowledge
• Productivity and dependability
• Punctuality and adherence to policy
• Verbal communication and attitude
• Appearance and teamwork
• Guest satisfaction

Requirements

• High School Diploma or equivalent (College degree preferred).
• 3-5 years of experience in the entertainment industry, specifically in high-volume restaurants/bars.
• Proof of eligibility to work in the United States.
• Valid Driver’s License.
• 21+ years of age.
• Possession or ability to obtain all state-required work cards.
• Maintain a professional, neat, and well-groomed appearance adhering to company standards.

Skills

• Ability to work as a team, stay organized, handle multiple projects, lead, and delegate.
• Provide incentives for staff to exceed expectations.
• Effective and assertive communication in English, both verbally and in writing.
• Fluency in discussing food, beverage, and venue concepts with guests.
• Demonstrate and enforce high service standards among staff.
• Strong problem-solving and follow-up skills.
• Maintain confidentiality and a high level of professionalism.
• Write reports, business correspondence, and procedure manuals.
• Demonstrate a positive attitude and maintain composure under pressure.
• Listen empathetically and maintain respect at all times.
• Handle fast-paced, stressful environments while meeting deadlines.

Physical Demands

• Positive energy to sustain long workdays.
• Ability to read computer monitors and print legibly.
• Observant and quick to respond to situations.
• Fluency in written and spoken English.
• Ability to move quickly and set the pace in the venue.
• Ability to sit and/or stand for extended periods.
• Dexterity to participate in all service aspects.
• Ability to twist, push, pull, reach, bend, climb, and carry as necessary.
• Ability to push and lift up to 30 lbs.
• Use hands to handle objects, tools, or controls.
• Ability to reach, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Ability to talk, hear, taste, and smell.
• Specific vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment & Schedule

• Small to medium office environment with personal or shared desk space.
• Work in offices, bars, lounges, and restaurants.
• 5-25% local travel.
• Moderate noise levels, with occasional exposure to varying noise, crowds, and smoke depending on guest volume.
• Work varied shifts, including days, nights, weekends, and holidays.
• Expected to work 40-50 hours weekly, with schedules dependent on business levels, special events, and holidays.